Project: Managed Stations Fire Suppression and Detection Maintenance including Public Address (PA) and Voice Alarms (VA) Location Kings Cross, Kings Cross Thameslink, St Pancras Low Level, Charing Cross, Victoria, Waterloo, London Bridge, Liverpool Street, Paddington, Euston, Cannon Street, Bristol Temple Meads and Reading Client Network Rail (NR) Date April 2014 – March 2020 Download full PDF case study

Network Rail manages some of Britain’s biggest and busiest stations, with over 850 million passengers passing through each year. Their twenty managed stations – which include Bristol Temple Meads, Reading and eleven others in London – are some of Britain’s busiest and biggest stations.

Quinn Infrastructure, as a building services specialist for mainline rail was awarded in 2014, a five-year contract for Fire Suppression, Detection & Public Address Voice Alarm Reactive and Planned Maintenance at these stations. The aim being to ensure that these major railway facilities are regularly maintained and upgraded in order to provide the very best experience for rail passengers.

Having successfully delivered the fire suppression and detection maintenance at these major railway stations between 2014 and 2019, Quinn Infrastructure’s performance was duly rewarded, with a further year’s extension until 2020 to their contract.

Contract Deliverables
The contract covers the provision of planned and reactive maintenance of all fire protection/prevention assets at thirteen Network Rail Managed Stations in accordance with current legislation; including relevant parts of BS5839 (Parts 1,5,8 and 9), BSEN12845, BSEN12094, recommendations of CIBSE and HVCA, and any other relevant standards at the following railway stations:

Quinn Infrastructure’s specific work scope includes the maintenance all of the fire assets and interfaces which are connected to third party contractors’ assets covering:

Fire Detection and Alarm Systems

Fire Segregation (Active separation)

Fire Suppression

PA/VA (Public address/voice alarms)

Other Requirements

Challenges and Solutions
Multiple Network Rail Route Customers
Network Rail devolved day-to-day responsibility for railway business to nine strategic geographical routes – including Freight and National Passenger Operations (FNPO). Each of these routes is run locally.

Whilst having a route breakdown structure featuring nine routes focuses upon the needs at a more local level of the passenger, it has meant that Quinn Infrastructure has had nine different customers, with multiple different requirements that have needed to be both understood and managed.

In order to solve this, Quinn Infrastructure have supplied dedicated account management for each route to ensure that their individual maintenance requirements are catered for.

Quinn Infrastructure has also provided a fully managed service, rather than simply supplying fire suppression and detection teams. This has provided Network Rail with complete peace of mind, with Quinn Infrastructure delivering effective contract management for the fire systems as these stations. This trusted and collaborative approach has also helped support investment programmes at the station, with Quinn Infrastructure providing the authorising gateway for fire detection and suppression maintenance, acting in the role as custodian of the fire systems on behalf of the Network Rail route customers.

Stakeholder Management
At major railway stations, there are multiple stakeholders that are involved. In addition to NR route and local station management requirements, as well as passenger needs, there are also Retail Shops, that have stringent commercial arrangements in place with Network Rail regarding continuity of service.

With many of these units servicing customers morning, day and night, careful planning and stakeholder mapping is required.

Quinn Infrastructure through their proven managed maintenance service model commenced proactive stakeholder consultation and interface planning with each retailer, to ensure every need and requirement was catered for. This would often involve out of hours working to provide the necessary continuity to support their agreed opening hours. This work has been very collaborative and has allowed both planned and reactive maintenance of the fire assets to be concluded safely, with minimal disruption to the running of each station.